Privacy Policy

SK8S Privacy Policy

1. Who we are

This policy explains how SK8S (UK) Limited (“SK8S”, “we”, “us”) collects and uses personal information when you visit sk8s.biz, book tickets, come to our events or get in touch with us.

We are the controller of your personal information. Our address is 15 Newland, Lincoln, England, LN1 1XG. If you have any questions about this policy or your information, email us at enquiries@sk8s.biz.

2. What we collect

Booking details: your name, address, email address and order history. If you book for other people, we also collect the names you give us for them. Please let them know you’ve shared their details with us, and point them to this policy.
Payment details: card payments are handled by our payment provider, Stripe. We don’t see or store your full card number.
Your account: if you create an account on sk8s.biz, we store your login details and order history.
At our events: photos and video (see section 3), and records of any accidents, injuries or incidents, which may include health information about the person involved.
When you contact us: emails, contact form messages and social media messages, and our replies.
When you use our website: technical information such as your device, browser and how you use the site, collected using cookies (see section 6).

You don’t have to give us any personal information to browse sk8s.biz. We do need your booking details to sell you a ticket.

3. Photos and video at events

We take photos and video at our events and use them to publicise and promote SK8S events and roller discos, for example on sk8s.biz, our social media and our posters and flyers.

We do this on the basis of our legitimate interests in promoting our business and showing what our events are like. We think this is reasonable because filming is part of a public event, it’s mentioned in our Terms of Sale, and you can opt out easily. We favour crowd and general shots. We won’t use an image that focuses on a child, or name a child, without asking their parent or guardian first.

If you’d rather not appear, just tell us, email enquiries@sk8s.biz with the event date and a description of the photo or clip. We’ll blur or mask you, or remove the image from our channels, and we’ll avoid using images of you in future. This also applies to anyone you booked for. We can’t recall copies that other people have already shared.

Other skaters and spectators may take their own photos and video. We don’t control how they use or share them, and this policy doesn’t cover them.

4. Why we use it and our lawful basis

Data protection law requires a lawful basis for each way we use your information. These are ours:

What we use it for	Lawful basis
Selling and delivering your tickets, telling you about changes to an event, handling cancellations and refunds	Contract
Answering questions and complaints, and running your account	Contract, or our legitimate interests in looking after our customers
Photos and video for promoting our events	Legitimate interests (see section 3)
Keeping everyone safe at events, including safeguarding children and dealing with incidents	Legitimate interests, and legal obligation where the law requires it
Accident and incident records, including any health information	Legitimate interests and legal obligation. For health information, also where it’s needed to protect someone’s vital interests, or to establish or defend legal claims
Keeping financial and tax records, and preventing fraud	Legal obligation and legitimate interests
Sending marketing emails	Your consent (see section 5)
Website analytics	Legitimate interests (see section 6)

Where we rely on legitimate interests, we have weighed our interests against your rights. You can object at any time (see section 10).

5. Marketing

We’ll only send you marketing emails, such as news, newsletters and new event dates, if you’ve opted in. We keep a record of your consent.

You can unsubscribe at any time using the link in any of our emails, or by emailing enquiries@sk8s.biz. It may take up to 5 working days for the change to take effect. Even if you unsubscribe, we’ll still send you messages about tickets you’ve booked.

6. Cookies and analytics

Cookies are small files stored on your device when you visit a website. We use:

Essential cookies to run the shop, keep your basket and keep you logged in. These include cookies set by Stripe to process payments securely and prevent fraud.
Analytics cookies to count visits and see which pages are used, so we can improve the site. We only use this information in aggregate, never to identify you or show you adverts.
Order attribution cookies to record how visitors found our site, for example from a search engine or social media post.

You can accept, reject or change your choices for non-essential cookies at any time using the cookie banner on sk8s.biz. You can also block cookies in your browser settings, but parts of the shop may not work properly if you do.

We never sell your information. We share it only with:

Service providers who work for us, such as our payment provider (Stripe), website hosting, email and IT providers, and our accountants and insurers. They can only use your information to do that work for us.
Venues and emergency services, where needed for safety or after an incident.
Authorities, where the law requires it, or to protect someone’s safety or rights.
A buyer or successor, if all or part of our business is sold or restructured.

Some of our providers may store information outside the UK. When they do, we make sure the law’s safeguards are in place, such as an adequacy decision or approved contract terms.

8. How long we keep it

We keep information only for as long as we need it:

Information	How long
Bookings, orders and payment records	6 years from the end of the financial year they relate to, as required for company and tax records
Your account	Until you close it. Order records are then kept as above
Emails and enquiries	18 months after our last contact with you
Marketing list	Until you unsubscribe
Accident and incident records	3 years after the event for adults. For under-18s, until they reach 21
Photos and video	While they are still useful for promoting our events, or until you ask us to remove them

9. Security

We use appropriate technical and organisational measures to protect your information. These include encrypted connections to sk8s.biz, secure payment processing through Stripe and restricted access to customer records. No system is completely secure, but if something goes wrong we’ll deal with it promptly and tell you if the law requires it.

If you have an account, please keep your password private.

10. Your rights and complaints

You have the right to:

get a copy of the information we hold about you;
ask us to correct anything that’s wrong or incomplete;
ask us to delete your information, or limit how we use it;
object to how we use it, including for photos and video or analytics;
ask for a copy of information you gave us in a format you can reuse; and
withdraw your consent to marketing at any time.

To use any of these rights, email enquiries@sk8s.biz. We’ll respond within one month. Some rights have limits; for example, we must keep certain records for legal reasons.

Complaints. If you’re unhappy with how we’ve handled your information, please tell us first at enquiries@sk8s.biz. We’ll acknowledge your complaint within 30 days, look into it and tell you the outcome. You can also complain to the Information Commissioner’s Office at ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on sk8s.biz, and we’ll tell you about any significant changes that affect you.